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Virtual reality: All hype and no substance?


This is a viewpoint from Chris Elson, client development manager at Diverse Interactive. Walking around the halls of World Travel Market London last November, one thing became crystal clear.

AirHelp looks to its future with airline partnerships

Since it was started in 2013, AirHelp has assisted more than five million passengers with airline compensation claims.

TravelSky talks airline ecommerce trends as it launches its Quick passenger system


This is an article from China Travel Daily.It appears as part of the tnooz sponsored content initiative.

Uber gets a not-so-great grade for its ‘180 Days of Change’

Last year, Uber promised to do better by its drivers through a program called “180 Days of Change.” The company had, for the most part, defied the truism that happy employees make for happy customers.

Hotel technology adoption: What can be learned from a Polish auto repair shop


Back in November when tnooz published its article “Can airlines speed up their adoption of new technology?

On China tourism, Ctrip latest and notable moves from other players


For the past two weeks, ChinaTravelNews has been focusing on how Chinese tourists affect the travel sector, a series of Ctrip’s moves, and news of major players Meituan, Tencent and Airbnb.

Generational challenge: Expedia looks at US traveler trends across Boomers, Gen-X, Y and Z

Expedia has shared the results of a multi-generational travel study, conducted in partnership with The Center for Generational Kinetics which explores the consumer behavior and travel preferences of American adults from Generation Z (18-22) to Baby Boomers (55-56).

Marriott and Delta learn tough lessons on importance of localization

Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as separate countries.

Freebird continues expansion in corporate travel, plots next move in data

The corporate travel segment is just good business for Freebird, the startup that rebooks travelers experiencing flight disruption.

The top seven travel API developments to look out for in 2018

Back in 2016, IBM predicted that the API economy would be worth $2.2 trillion by 2018, based on the cumulative benefits of data integration and exchange through all industry sectors and the transactional value of that data.

tnooz workshop replay: Beyond reviews – defining your hotel’s online reputation


Aly Thompson, who leads trivago’s team of industry managers for Europe and English-speaking markets, shares trivago’s thoughts – and data – on what hoteliers can do to connect with travelers during the guest journey in order to encourage booking.

Four focus areas for travel marketers to unlock the mobile opportunity

This is a viewpoint from Nancy Hall, senior vice president at Conversant. Earlier this year, digital travel sales in the US were forecasted to reach $189.62 billion, of which 40% were estimated to come from mobile devices.

Fighting for the top slot in hotel SEM and SEO

A new report by L2 “Luxury Hotels: Google Hotel Finder vs OTAs” highlights a shift in the advertising strategies of leading hotel brands as these continue their direct booking battle with the leading OTAs.

Hoteliers: Here are six noteworthy products launching at CES 2018

It’s Media Day here at CES 2018, where we’ll be live-blogging our way through the most notable emerging tech — and the crowds — Tuesday through Friday.

Ctrip and Priceline dine out together

Ctrip‘s Chinese customers visiting North America will be able to book restaurants using Priceline Group’s OpenTable via the Ctrip app.

Data trends in 2017: TripAdvisor pivot, Costco’s rise and what they mean for the travel industry


This is a viewpoint from Gitit Greenberg, director of digital insights at SimilarWeb. The digital travel ecosystem is constantly evolving.

Positioning today’s limited service hotels for success


Sponsored by Amadeus. Over the past few years, we’ve seen limited service hotels grow in popularity among travelers and investors alike.

How airlines can do social media service better

Social media customer service firm Conversocial has published its Airline Benchmark Report for 2018, which rates airlines’ performance on social media as a customer service tool.

Amadeus tests transactional bot in Thailand

An Indian-based chatbot specialist, which has received funding from a US-based incubator, has partnered with a Spanish-listed travel tech firm in a trial focussed on travel agents in Thailand using a messaging platform developed in Japan which is owned by a South Korean internet giant.

The top 10 technology priorities for airlines in 2018

Each new year gives us a unique opportunity to review priorities and put together a sound plan for progress.


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