This is a viewpoint from Chris Elson, client development manager at Diverse Interactive. Walking around the halls of World Travel Market London last November, one thing became crystal clear.
Since it was started in 2013, AirHelp has assisted more than five million passengers with airline compensation claims.
This is an article from China Travel Daily.It appears as part of the tnooz sponsored content initiative.
Last year, Uber promised to do better by its drivers through a program called “180 Days of Change.” The company had, for the most part, defied the truism that happy employees make for happy customers.
Back in November when tnooz published its article “Can airlines speed up their adoption of new technology?
For the past two weeks, ChinaTravelNews has been focusing on how Chinese tourists affect the travel sector, a series of Ctrip’s moves, and news of major players Meituan, Tencent and Airbnb.
Expedia has shared the results of a multi-generational travel study, conducted in partnership with The Center for Generational Kinetics which explores the consumer behavior and travel preferences of American adults from Generation Z (18-22) to Baby Boomers (55-56).
Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as separate countries.
The corporate travel segment is just good business for Freebird, the startup that rebooks travelers experiencing flight disruption.
Back in 2016, IBM predicted that the API economy would be worth $2.2 trillion by 2018, based on the cumulative benefits of data integration and exchange through all industry sectors and the transactional value of that data.
Aly Thompson, who leads trivago’s team of industry managers for Europe and English-speaking markets, shares trivago’s thoughts – and data – on what hoteliers can do to connect with travelers during the guest journey in order to encourage booking.
This is a viewpoint from Nancy Hall, senior vice president at Conversant. Earlier this year, digital travel sales in the US were forecasted to reach $189.62 billion, of which 40% were estimated to come from mobile devices.
A new report by L2 “Luxury Hotels: Google Hotel Finder vs OTAs” highlights a shift in the advertising strategies of leading hotel brands as these continue their direct booking battle with the leading OTAs.
It’s Media Day here at CES 2018, where we’ll be live-blogging our way through the most notable emerging tech — and the crowds — Tuesday through Friday.
Ctrip‘s Chinese customers visiting North America will be able to book restaurants using Priceline Group’s OpenTable via the Ctrip app.
This is a viewpoint from Gitit Greenberg, director of digital insights at SimilarWeb. The digital travel ecosystem is constantly evolving.
Sponsored by Amadeus. Over the past few years, we’ve seen limited service hotels grow in popularity among travelers and investors alike.
Social media customer service firm Conversocial has published its Airline Benchmark Report for 2018, which rates airlines’ performance on social media as a customer service tool.
An Indian-based chatbot specialist, which has received funding from a US-based incubator, has partnered with a Spanish-listed travel tech firm in a trial focussed on travel agents in Thailand using a messaging platform developed in Japan which is owned by a South Korean internet giant.
Each new year gives us a unique opportunity to review priorities and put together a sound plan for progress.