Direct sales are obviously a powerful way to build customer relationships and defend tight margins. And online is the key to growing direct sales.
Uber must wonder whether its coming or going in Germany having been slapped with a nationwide injunction preventing it from operating across the country.
If you have ever checked into your favorite hotel and been asked, “Is this your first time staying with us?
SYSTEMS: Security concerns are part of the strategy for most businesses (as they should be), but recent high profile breaches have raised the issue once again.
As omnichannel distribution in the travel industry becomes increasingly part of the new world order, it is critical for large enterprises to keep a solid grasp on customers and maintain reach across travel sites and channels.
Wenyi Road connects historic Hangzhou on the shores of beautiful West Lake to the concrete and vertical monotony of China’s digital future on the outskirts of the city.
STARTUPS: Travel is just like many other industries in that there seems to be an influx of folk wanting to position themselves as “mentors” to startups.
Forget social seating on planes, Marriott Hotels has been working with MIT Mobile Lab Experience to create a more social experience at its hotels.
THack China, Tnooz’s first ever hackathon in the counry, attracted over 100 developers to build 23 working products based on mobile, social and wearable devices.
These are tough but exciting times for the online travel industry but do you have what it takes to forecast the future?
SYSTEMS: Wearable technology has a problem. As much as its champions and manufacturers try to evangelise, it just isn’t particularly cool at the moment.
Playing hardball apparently works. American Airlines’s decision to pull its flights from online travel agency Orbitz has turned out to be short-lived.
April’s initial public offering for eDreams Odiego quickly became a nightmare when the online travel agency conglomerate declared a profit loss soon after listing.
Southwest Airlines has joined the ranks of carriers such as Atlanta-based Delta Airlines that have dedicated social media listening outposts.
In a real-time marketing twist, luxury vacation rental company Inspirato has opened a series of “experience centers” in high-end malls around the United States.
Hostels are not a popular target for travel startups, given that industry consolidation has led to only a few major players on the booking side.
In the airline distribution segment in China, a lot of progress has been made with the support of the Civil Aviation Administration of China (CAAC) and IATA.
STARTUPS: Most of us will have had a string of bosses throughout our career with the exception of those who went straight to running the company.
This is a roundup of product news and announcements for travel SYSTEMS in tourism and hospitality for August 2014.
Corporate travel managers should be taking a closer look at the systems powering their travel programmes.