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Medium vs. Twitter and The Tech War in San Francisco – ContextMatters Episode 4


Medium vs. Twitter Have you used Medium the >140 version of Twitter? During the early days of social media, platforms such as WordPress and Blogger offered technology and networks to anyone with something to say.

Customer Experience is Meant to be Evocative not Reactive


We are entering an era of customer-centricity, mostly because we have to. But also, because employing a customer focus is the right thing to do.

ContextMatters Episode 3: Brian Williams, The Future of Social Media + The Anti-Vaccine Movement


Three weeks in and three episodes are now online. Chris Saad and I really got into these topics in the latest episode of ContextMatters.

Companies Profit When Customers Suffer


You’ve heard it a million times, a happy customer tells a couple of people and an unhappy customer tells everyone.

ContextMatters Episode 2: The Crunchies and CNN’s Sex, Drugs and Silicon Valley


Welcome to the second episode of ContextMatters. My co-host Chris Saad and I are having fun recording this series.

GetVOIP: The 35 Best Entrepreneur Blogs


GetVOIP published a list of the “35 Best Blogs” to help entrepreneurs pursue their dreams. Brian Solis was ranked number 1.

Attention is a Precious Commodity: Earn it and Spend it Wisely


There’s an oft-shared quote that I’d also love to share with you here, “If I had more time, I would have written you a shorter letter.”  French mathematician, physicist, writer and philosopher Blaise Pascal essentially captured the essence of thoughtful and purposeful communication with a bold but confusing statement in 1657.

Attention is a Precious Commodity: Earn it and Spend it Wisely


There’s an oft-shared quote that I’d also love to share with you here, “If I had more time, I would have written you a shorter letter.”  French mathematician, physicist, writer and philosopher Blaise Pascal essentially captured the essence of thoughtful and purposeful communication with a bold but confusing statement in 1657.

Why is AirBnB Singled Out by Government When Web 1.0 Competitors are Ignored?


Bloomberg’s Christian Thompson recently published a story on AirBnB and how it is and isn’t different than many Web 1.0 sites such as HomeExchange or HomeAway.

Why is AirBnB Singled Out by Government When Web 1.0 Competitors are Ignored?


Bloomberg’s Christian Thompson recently published a story on AirBnB and how it is and isn’t different than many Web 1.0 sites such as HomeExchange or HomeAway.

ContextMatters Episode 1: Uber, Microsoft HoloLens and Why “Women Shouldn’t Code”


I’m proud to introduce you to “Context Matters,” a new podcast hosted by my good friend Chris Saad and yours truly.

ContextMatters Episode 1: Uber, Microsoft HoloLens and Why “Women Shouldn’t Code”


I’m proud to introduce you to a new podcast hosted by my good friend Chris Saad and yours truly. This is a long time in the making but we finally committed to this as a long-term program.

To Deliver a Great Customer Experience, Stop Focusing on the Customer You Think You Know


Guest post by Rajat Paharia (@rajatrocks), founder and chief products officer, Bunchball and author of Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification 2015 promises to be The Year of Customer Experience.

To Deliver a Great Customer Experience, Stop Focusing on the Customer


Guest post by Rajat Paharia (@rajatrocks), founder and chief products officer, Bunchball and author of Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification 2015 promises to be The Year of Customer Experience.

Make Change Work for You: The Power of Observation


I’m a pretty private person usually. From time to time though, I share stories about my past to help others take their next step.

Make Change Work for You: The Power of Observation


I’m a pretty private person usually. From time to time though, I share stories about my past to help others take their next step.

Report: Some Brands Go All In on Mobile; Others Suffer from Mobile Mediocrity


Consumers aren’t just going digital, they’re also becoming increasingly mobile. To them, mobile isn’t the second screen, it’s the first screen.

Research: Some Brands Go All In on Mobile; Others Suffer from Mobile Mediocrity


Consumers aren’t just going digital, they’re also becoming increasingly mobile. To them, mobile isn’t the second screen, it’s the first screen.

25 Disruptive Technology Trends for 2015 – 2016


With every new year comes a landslide of predictions and trends to guide us into the new year. While the year advances, rarely do such transformative trends or changes take place in alignment with a calendar.

25 Disruptive Technology Trends for 2015 – 2016


With every new year comes a landslide of predictions and trends to guide us into the new year. While the year advances, rarely do such transformative trends or changes take place in alignment with a calendar.


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