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Connected Customer Experiences Are at the Heart of Digital Transformation


The word “digital” can be misleading. Digital transformation is about how people and their behaviors, expectations, and preferences are changing.

Digital Transformation is Still Largely Technology-First, People-Second


Digital transformation has officially become a ubiquitous term that describes any company’s investment in digital infrastructure regardless of ultimate vision and intention.

Digital Transformation is Now About People-First and Technology-Second


Digital transformation has officially become a ubiquitous term that describes any company’s investment in digital infrastructure regardless of ultimate vision and intention.

SnapChat Changes Name and Focus; Snap, Inc. Now a Digital Lifestyle Company


SnapChat officially changed its name to Snap, Inc. as the company restyles itself from a one-[major] hit app company into a digital lifestyle brand.

SnapChat Changes Name and Focus; Snap, Inc. Now a Tech Lifestyle Company


SnapChat officially changed its name to Snap, Inc. as the company restyles itself from a one-[major] hit app company into a digital lifestyle brand.

5 Tips for Reimagining Yourself in an Era of Digital Darwinism


Learning to do things differently will have a positive impact on your business. Recently, I had the chance to talk with Deep Patel for Entrepreneur to discuss the challenges and opportunities surrounding digital Darwinism. In the conversation, I  shared some of my work and observations about how living in an era of great disruption will ultimately humanize business (at least I hope).

5 Tips for Reimagining Yourself in an Era of Digital Darwinism


Learning to do things differently will have a positive impact on your business. Recently, I had the chance to talk with Deep Patel for Entrepreneur to discuss the challenges and opportunities surrounding digital Darwinism. In the conversation, I  shared some of my work and observations about how living in an era of great disruption will ultimately humanize business (at least I hope).

Human-centered CX: Uniting stakeholders across the enterprise


Customer experience is said to be a top business priority for most companies around the world. Many experts agree that investing in CX establishes a competitive advantage against companies that choose to solely prioritise the bottom line.

Human-centered CX: Uniting stakeholders across the enterprise


Customer experience is said to be a top business priority for most companies around the world. Many experts agree that investing in CX establishes a competitive advantage against companies that choose to solely prioritise the bottom line.

The Human on the Other Side of the Screen


I was in New York recently meeting with the IBM Watson team. While there, I had the the opportunity to sit with Robert Schwartz in the company’s Astor Place studio to record a podcast for a new series, “THINK Leaders,” which provides insights and advice on data-driven leadership for the C-suite.

The Human on the Other Side of the Screen


I was in New York recently meeting with the IBM Watson team. While there, I had the the opportunity to sit with Robert Schwartz in the company’s Astor Place studio to record a podcast for a new series, “THINK Leaders,” which provides insights and advice on data-driven leadership for the C-suite.

Uber Loses $1.2 Billion by Q2 2016: The Hard Costs of Innovation and Disruption


Goodbye sharing economy, hello to the on-demand economy… Bloomberg’s Eric Newcomer reported that on a recently Uber quarterly call with shareholders, the company’s head of finance, Guatam Gupta announced that Uber’s losses continue to escalate.

Uber Loses $1.2 Billion by Q2 2016: Is the On-Demand Economy a Bust or an Investment?


Bloomberg’s Eric Newcomer reported that on a recently Uber quarterly call with shareholders, the company’s head of finance, Guatam Gupta announced that Uber’s losses continue to escalate.

The Inspiring Story of the FCC’s Digital Transformation [Podcast]


I’m excited to announce Digital Outliers, a new podcast series that I’m hosting that features some of the brightest minds who are exploring the ways digital technology is transforming (and disrupting) the modern workplace.

The Inspiring Story of the FCC’s Digital Transformation [Podcast]


I’m excited to announce Digital Outliers, a new podcast series that I’m hosting that features some of the brightest minds who are exploring the ways digital technology is transforming (and disrupting) the modern workplace.

Why Do Many Politicians Use Music Without Artist Consent


Guest post by Monica Corton (@momusing) Via The Guardian: Rock band Queen have lodged the latest protest against Donald Trump after the presidential candidate played the band’s famous anthem We Are the Champions at the Republican National Convention.

Why Do Many Politicians Use Music Without Artist Consent


Guest post by Monica Corton (@momusing) Via The Guardian: Rock band Queen have lodged the latest protest against Donald Trump after the presidential candidate played the band’s famous anthem We Are the Champions at the Republican National Convention.

Why I Study Disruptive Technology AND People


Sometimes I struggle with trying to stay present and relevant. There are so many thought leaders and personalities with exceptional marketing behind them.

Why I study disruptive technology and people


Sometimes I struggle with trying to stay present and relevant. There are so many thought leaders and personalities with exceptional marketing behind them.

Building a Brand Through Experience Design


  Recently, I had the good fortune of conducting a joint interview with Don Schuerman, chief technology officer and vice president of product marketing at Pegasystems on the topic of customer experience.


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