There are almost too many technology trends to track these days and it’s only getting more complicated to keep up.
This post started as a review of the new show on Apple Music, “Planet of the Apps.” I realized the world didn’t need another announcement or review of the show.
“You press the button, we do the rest.” These are the touching words of Kodak’s first advertising slogan.
Over the last year, I partnered with BMC on a new podcast series called “Digital Outliers.” We hand-picked 11 incredible guests working in critical areas of digital transformation and the future of work including IT, humanities and innovation.
el futuro es ahora… La transformación digital es una de las mayores tendencias que impulsan la evolución y modernización de las empresas en todo el mundo.
When I set out to research digital transformation several years ago, I did so with the belief that there was more to the story than technology, IT and modernization.
Guest post by Blake Morgan (@blakemichellem), Customer Experience Futurist, Keynote Speaker, Author of the new book, More Is More In X: The Experience When Business Meets Design, author Brian Solis talks about how Disney created its MagicBand—an all-in-one device that connects users with their vacation options—embedded with technology that allows customers to make purchases without a credit card or cash, get in and out of the park, review and optimize wait times, book FastPass, open their hotel room door, make dinner reservations, and receive personalized offers.
Several years ago as I was writing The End of Business as Usual, I researched how the customer journey was evolving.
Did you know that employees and employee prospects judge the immediate and long-term potential of a company by their reliance on desktop phones?
The team at Ode Management asked me to introductory video for their audience of event planners, speaker bureaus and agents.
Disruptive technology is not just a commodity anymore; it has become a necessity. I recently met with Rilke Thomsen of Sleeknote to talk about how disruptive technology is shaping customer behaviors, preferences and expectations.
Customer experience (CX) is the new black and it is, for all intents and purposes, the catalyst for accelerated and purposeful digital transformation.
Guest post by Mark W. Schaefer (@markwschaefer) I hate the term “personal branding.” And yet, personal branding may be the salvation of corporate marketing.
In February 2017, My good friend Matt Kapko of CIO asked a few tech pundits, “Why tech companies are uniting to fight Trump’s immigration ban?
The future of commerce is already unfolding. Even though everyone says, “yes we know things are changing,” I don’t believe that executives have shifted their thinking or belief system to change how they make decisions to compete differently.
My friends Rob Cottingham, Gerard Francis Corbett and I have had some fun lately. One way to gain perspective on our modern reality is to do so through humor.
At f8 2017, Facebook aims to become your social network for reality, augmented reality and virtual reality…really.
After studying customer experience, digital transformation and innovation for so many years, I’ve found that the next big thing in business (r)evolution is culture.
Here’s something you may not know about me…Before I focused on studying digital transformation, innovation, culture and digital anthropology, I used to exclusively work with enterprise tech companies and startups going back to the (gasp) early 90s.
Uber is en route to a massive IPO. As the company gets closer to its destination, its once 5-star rating is rapidly diminishing.